FAQs

Frequently Asked Questions (FAQs)

Who covers the return shipping costs?

Return shipping costs are at your expense. The cost may vary depending on the shipping method you choose.

What if my order arrives damaged?

If you receive a damaged or defective product, please contact us immediately at contact@ellaandmae.com with a photo of the damaged item. Our team will assist you in resolving the issue. We can offer a replacement or a refund.

Can I exchange a product?

Yes, exchanges are possible. Please contact us at contact@ellaandmae.com with your order number and details of the product you’d like to exchange. We will guide you through the process.

What if I receive the wrong product?

If you receive an incorrect product, please contact us immediately at contact@ellaandmae.com with a photo of the received item. We will ensure that the correct product is sent to you as soon as possible or offer a refund.